This extenuating circumstances policy explains how to handle cancellations if unforeseen events occur after the booking is made that are beyond your control and that make it impossible or illegal to complete the booking. This Policy applies to both Accommodation and Super Driver reservations.
Changes to travel requirements by the government. Unexpected changes in visa or passport requirements by government authorities that prevent travel to the region. This does not cover lost or expired travel documents or other personal circumstances that prevent a guest from traveling.
Emergency declaration and epidemic diseases. State-declared local or national emergencies, epidemics, pandemics, and public health emergencies. (This does not include diseases that are endemic or commonly associated with a particular region, such as malaria in Thailand or dengue fever in Hawaii.)
Official travel restrictions. Travel restrictions imposed by a government agency that prevent or prohibit travel to, stay, or return from the location of the listing. This does not include non-binding travel warnings and similar government-issued referrals.
Military operations and other conflict situations. War, conflicts, occupations, civil war, terrorism, explosions, bombings, riots, riots, riots, civil unrest and civil tensions.
Natural disasters. Natural disasters, force majeure, large-scale utility outages, volcanic eruptions, tsunamis and other severe and abnormal weather events. (This does not include reasonably foreseeable weather or natural conditions in the travel area (for example, hurricanes that occur during hurricane season in Florida).)