Cancellation and Refund Policy

Extenuating Cancellation Policy

Overview

This extenuating circumstances policy explains how to handle cancellations if unforeseen events occur after the booking is made that are beyond your control and that make it impossible or illegal to complete the booking. This Policy applies to both Accommodation and Super Driver reservations.

Covered Events

Changes to travel requirements by the government. Unexpected changes in visa or passport requirements by government authorities that prevent travel to the region. This does not cover lost or expired travel documents or other personal circumstances that prevent a guest from traveling.
Emergency declaration and epidemic diseases. State-declared local or national emergencies, epidemics, pandemics, and public health emergencies. (This does not include diseases that are endemic or commonly associated with a particular region, such as malaria in Thailand or dengue fever in Hawaii.)
Official travel restrictions. Travel restrictions imposed by a government agency that prevent or prohibit travel to, stay, or return from the location of the listing. This does not include non-binding travel warnings and similar government-issued referrals.
Military operations and other conflict situations. War, conflicts, occupations, civil war, terrorism, explosions, bombings, riots, riots, riots, civil unrest and civil tensions.
Natural disasters. Natural disasters, force majeure, large-scale utility outages, volcanic eruptions, tsunamis and other severe and abnormal weather events. (This does not include reasonably foreseeable weather or natural conditions in the travel area (for example, hurricanes that occur during hurricane season in Florida).)

No visa No pay Rule

If the guest receives a visa refusal from the country of reservation; can get a full refund.
Within 7 days of the visa refusal notification, the guest must deliver the rejection letter to us before the reservation date. Letter; must include the date and the name of the guest.

Postphoned Education Rule

If the guest has made accommodation for educational purposes and if the school education in the region postponed to a later date, the guest can rescheduled their reservation to a later date.
Within 7 days of the postpone notification, the guest must deliver the postpone letter(official document from school) to us before the reservation date. Letter; must include the date and the name of the guest.

Unforeseen Reason Rule

If the guest needs to cancel their reservation due to a situation beyond their control; You may be entitled to a partial or full refund under our Extenuating Cancellation Policy.
We don't want anything to happen to you. However, in any case (eg health problem, an accident), we are ready to provide necessary assistance in accordance with our mitigating cancellation policy.
Within 7 days of the unforeseen reason occurrence, the guest must deliver the unforeseen reason letter(official document) to us before the reservation date. Letter; must include the date and the name of the guest.

Refund Period

Refunds are completed within 7 working days. However, it may vary depending on the region and bank you are in.
So we want you to know that you don't have to worry. If the period has exceeded 14 working days, please contact us.