Refund Policy

Last updated: 2023-11-16

LOCOVER is committed to providing our customers with the best possible experience and ensuring that they are satisfied with their purchases. Therefore, we have created a comprehensive refund policy outlined below.

Conditions for Return

We understand that plans can change, and we want to ensure a hassle-free experience for our customers. Our refund policy is designed to provide clarity and fairness in various cancellation scenarios:

  1. Cancellation within 30 days: If you need to cancel your reservation up to 30 days before your check-in date, we will refund all payments made, excluding the service fee.
  2. Cancellation within 30 days of check-in: Unfortunately, cancellations made within 30 days of your check-in date will not be eligible for any refunds.

We strive to provide flexible options while maintaining transparency and fairness in our refund process. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. Your satisfaction is our priority.

  • The product must be returned within 30 days of the purchase date.
  • The product must be returned in its original packaging and with all accessories.
  • The product must be unused and in undamaged condition.
  • The product must have a Return Merchandise Authorization (RMA) number before it will be accepted for return.

Return Process

To return a product, please contact us at [email protected] and request an RMA number.

Once you have received your RMA number, please ship the product, in its original packaging and with all accessories, to the following address:

LOCOVER Returns
170 Sumach St Toronto
ON M5A 0C3, Canada

Once you have returned the product, your refund will be processed within 10 business days.

Once your refund has been approved, the purchase amount will be credited back to your original payment method.

Exceptions

  • Products that are past their expiration date or that are damaged cannot be returned.
  • Custom-ordered or discounted products cannot be returned.
  • Digital products cannot be returned.

Questions

If you have any questions about our refund policy, please contact us at [email protected].

Compliance with Canadian Laws

This refund policy has been prepared in accordance with Canadian laws.

Note: This refund policy only applies to online purchases. For products purchased in stores, please refer to the store's return policy.

Additional Information about the Refund Policy

In Case of Product Damage

If the product is damaged during shipping, please contact us within 7 days at [email protected]. You will need to send us photos of the damaged product and a damage report. Once we have verified your damage, we will send you a replacement product or refund your purchase amount.

Additional Information about Returning Products

  • Please contact us at [email protected] and request an RMA number before returning a product.
  • Clearly write your RMA number on the package of the product.
  • Return the product in its original packaging and with all accessories.
  • You can use a shipping company to return the product. Shipping costs are the responsibility of the customer.

Return Fees

  • If the product is returned in accordance with our refund policy, no return fee will be charged.
  • If the product is not returned in accordance with our refund policy, a 20% restocking fee will be charged.

Refund Process

  • Once your return has been approved, the purchase amount will be credited back to your original payment method.
  • The refund process may take up to 10 business days.

Questions

If you have any questions about our refund policy, please contact us at [email protected].


HQ. 170 Sumach St Toronto, ON M5A 0C3, Canada

+1 (647) 562-4308‬

Locover Excellence Team For Your Comfort